PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.
Download the agendaKeynote
The AI Innovation Imperative
June 10, 2024, 9:00AM - 9:30AM PDT • Grand Garden Arena
Generative AI is triggering a revolution in efficiency. It promises an “easy button” to access knowledge, automate tasks, and accelerate development at lightning speed. Last year at PegaWorld, Alan Trefler set a...
Keynote
Caring for More than our Veterans: Modernizing the VA Family Member Program
June 10, 2024, 9:30AM - 10:00AM PDT • Grand Garden Arena
The Office of Integrated Veteran Care (IVC) Veteran Family Member Program (VFMP) provides benefits to veterans, spouses, children, and caregivers of a veteran through five lesser known but federally mandated programs within...
Keynote
Dialing up the innovation: T-Mobile’s journey to customer centricity
June 10, 2024, 10:00AM - 10:30AM PDT • Grand Garden Arena
Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how...
Keynote
The Age of Transformation is here. Are you there?
June 10, 2024, 10:30AM - 11:00AM PDT • Grand Garden Arena
AI revolutionizes every aspect of your decisioning and workflow apps, catapulting enterprises ahead of the competitionby automating processes and analytics, slashing development times, accelerating decision-making, and foster...
Keynote
Left Brain. Right Brain. Customer Brain.
June 11, 2024, 9:15AM - 9:45AM PDT • Grand Garden Arena
What do you get when you join Left Brain analytics and Right Brain creative? NAB’s Customer Brain – relationship-led, personal experiences that are relevant for the moment, in any channel –...
Keynote
The Future of Real-time Optimization
June 11, 2024, 10:00AM - 10:45AM PDT • Grand Garden Arena
You’ve made AI your partner. You’re living the innovation dream. So, what comes next? Join Don Schuerman as he explores the future of real-time optimization using AI and what it means as...
Training
Pega Infinity '24: Unlock the Power of Next-gen Business Transformation to Revolutionize Enterprise Excellence
June 9, 2024, 9:00AM - 12:30PM PDT • Chairman's Ballroom 366
This course demonstrates the power of Gen AI in workflow creation, data model, persona suggestion, and reuse library. Chat with your data insights, authoring usability improvements, new language support, and mapping external...