Industries

Pegasystems’ industry-leading Build for Change® SmartBPM® suite handles a broad range of financial business processes.

 

Solutions In Action

Account Openings Surge With BPM	Bank Gets One Stop Service	New Backbone Halves Labor Costs	Government Agency Improves Services
Swiss Bank Ups Close Rate	New Tools Enhance CRM Operations	BPM System Serves 26 Countries	Compliance and Fraud System Cuts Losses
Bank BPM in 90 Days	CRM and Fulfillment in Five Months	BPM System Speeds Set Up	Investigator Effectiveness up 40%
Automated Approvals Cut Risk	Solution Delights Customers	Enterprise Backbone Saves $10 Million	Better Tools Cut Losses

Successful financial services institutions need to do more than execute the changes that will drive value today. These companies need to embrace change and thereby ensure value for the future.   World-class financial services institutions need systematic approaches to closing execution gaps and driving growth sustainably through business agility.

Executives in financial services organizations chart paths to increasing shareholder value.  These paths are paved with initiatives like new products, novel channels, and new ways of pleasing customers.  However, turning these initiatives into valuable business practices is typically a slow, frustrating process. The problem is that most existing systems are inflexible and force unfortunate compromises.  Making matters worse is the fact that middle management and staff are often afraid of (and therefore resistant to) changes.   As a result, ideas and requirements often get lost and/or marginalized.  

Pegasystems’ industry-leading SmartBPM® suite actually replaces weaknesses with strengths. SmartBPM embodies Pega’s deep industry knowledge with a comprehensive set of frameworks for retail and commercial banking, card management, payments & disputes, investigation, Fraud & AML, Product Configuration, and CRM.

Based on the patented Build for Change® technology, SmartBPM supports a host of New Business processes.  Currently, SmartBPM is working daily to handle a broad range of business processes at leading financial services institutions such JPMorgan Chase, Rabobank, American National Insurance, and Franklin Templeton.

“SmartBPM for financial institutions enhances those functions that are most critical for financial firms such as: account opening, KYC, provisioning, Customer Relationships, account management, card management, dispute resolution, cross-selling, up-selling, business silo bridging, and Servicing Backbone creation.  SmartBPM also supports institutions’ Risk, Fraud, & Compliance efforts in KYC/AML, Operational Risk, and Financial Crimes investigation management.”

Revenue Growth

SmartBPM gives financial services institutions the agility they need to drive revenue growth in complex, changing markets. Institutions can quickly capture best practices into account opening processes that span the enterprise for more effective cross-sales and product bundling. "Build for Change®" solutions enable them to move at the speed their business demands, bringing new products and new offers to market quickly. Sophisticated procedural and declarative rules drive event-based marketing that delivers superior response rates.

Productivity

SmartBPM is much more than mere workflow. While it does intelligently route work to the right users, in many cases it actually does the work - calling on outside systems or third parties to research necessary information, resolving work with sophisticated decision rules, responding to customers, and adjusting multiple systems to drive work to completion. Diverse financial services institutions use Pegasystems' SmartBPM to address a broad range of issues, from common customer service requests to their thorniest, most manual back-office processes - achieving straight-through processing, cutting training times in half, and realizing dramatic productivity gains.

Compliance

SmartBPM not only captures your best practices, but ensures they are consistently applied across the organization with "write once, use anywhere" simplicity, matched by patented rules-inheritance technology that ensures compliance with geographic, product, or customer-related regulations and service levels. Pegasystems' SmartBPM is self-documenting and maintains a complete audit trail - not only of every piece of work, but of the rules that were applied to that work when it was performed. This is a discipline that's critical, given the scrutiny placed on business practices today.