The communications and media industry is being challenged to offer higher levels of customer service and product offerings in an industry made intensely competitive due to:

Increasing customer churn in mobile subscriptions
Demand for more services including data and wireless
Lower-cost outsourcing of back office functions
Complexity of regionally specific plans
Competition from voice over IP
The need to amortize capital investments
Governance and regulatory compliance

To respond to these challenges, communications and media companies are turning to Pegasystems to help achieve a new competitive agility. Pegasystems' SmartBPM® is ideally suited for cutting out the kinds of operational costs communications and media companies must address, such as training, HR management, staff training, disputes and exceptions and back office.

With its ability to capture expertise from staff and proactively guide workflow processes in accordance with management goals, Pegasystems' SmartBPM can help communications and media companies manage expansion while profiting from faster deployment of automated operations, smarter call centers, shorter training, improved loyalty, and proactive product offerings and plan configurations.

Why SmartBPM?

Pegasystems' industry-leading SmartBPM Suite enables communications and media companies to automate a wide range of processes and more importantly to continually evolve and adapt to shifting economic and customer needs.

Communications and media companies rely on Pegasystems to deliver flexible, scalable BPM solutions that enhance their existing systems and deliver increasing value where it is needed most.

Solutions In Action


Medical Devices Company Anticipates New Markets	Retailer Cut Complaints by 60%	Mobile Telco Eases Processes	Energy Firm Boosts Compliance
Hotel Chain Grows Business	Travel Industry Giant Selects Pega CPM for Agents	UK Government Agency Selects PRPC for Case Management	Manufacturer uses SmartBPM for Sarbanes-Oxley Compliance
Private Jet Provider builds satisfaction with SmartBPM	Veterinary Provider Chooses Pegasystems for CRM	Utilities Company Boosts Efficiency	Multinational Biotech handles adverse events with PRPC
Research Firm Improves Win Rate	Department Store Boosts Home Services	Global Telecoms servicing backbone improves provisioning	Manufacturer Cuts Taxes and $100m in Costs